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Frequently Asked Question !
SHOPPING INFORMATION
Shipping Depends on products. Bulky and low margin items like grocery are charged with Rs. 55/KG. Other items’ shipping is free!
After we receive your order, we process it further. The related product goes through all the necessary quality checks. Once the quality of the product is assured by us we allow it for its packaging and it is further shipped to the respective address for delivery.
During this process we update your account with the status of the product so that you know when to receive your product.
You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.
Kindly send your payment to Bandhan Bank, Howrah Maidan Branch, A/C No: 10110001011010, IFSC: BDBL0001010. or UPI ID abc@upi.
The time taken for delivery usually depends on the Pincode location you want the order to get delivered to.
Usually it may take 7 Business days to deliver a product to Kolkata, Delhi, Mumbai, Pune, Bangalore, Gurgaon, Chennai, Hyderabad and Tier 2 Cities.
Rest of India it may take 10 Business days.
OTHER INFORMATION
- Step 1 : You can visit “Contact Us” and raise a return request for the order in concern within 5 days of receiving the order.
- Step 2 : You have to mention the reason for your return request replace/refund the defective/wrong items in your order.
- Step 3 : In case of a wrong product, we will initiate the refund or replacement process only if the products received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Note : If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund for COD orders should go only in the bank account.
It depends on bank. We will process your order once funds have cleared in our account.
We will provide the tracking ID for your order.
If you change your mind about your purchase, you have the option cancel your order within one hour of purchase.
The Wishlist is a simple listing feature available on the our site. It lets you add and collect all the items that you wish to purchase. All the products that you want to own can now be put up in one easy-to-reach destination.